Shipping
Every NURA RIVIERA order is carefully prepared after purchase confirmation to ensure a product made and managed with attention at every stage.
Preparation times
Orders are prepared within 3-5 business days from payment confirmation.
During periods of high demand, holidays, or promotions, preparation times may vary slightly.
Shipping times
Once preparation is complete, the order is handed over to the courier.
Average delivery times are 2-5 business days from shipment.
The indicated times are estimates and may vary due to reasons beyond NURA RIVIERA's control, such as courier delays, holidays, strikes, weather conditions, or logistical issues.
Indicative total times
Considering preparation and shipping, delivery can take approximately 5-10 business days from order confirmation.
Shipping costs
Shipping costs are calculated and displayed at checkout before order confirmation.
Any free shipping promotions will be indicated directly on the website or during the purchase process.
Order tracking
When your order is shipped, you will receive a confirmation email with a link to track your shipment, if available.
We recommend checking your spam or promotions folder in case you do not receive the email.
Delivery address
We ask you to carefully check the address entered at the time of the order.
NURA RIVIERA is not responsible for delays or non-deliveries caused by incorrect, incomplete, or outdated addresses provided by the customer.
If you realize you have entered a wrong address, please contact us as soon as possible at:
We will do our best to help you, but we cannot guarantee changes if the order has already been prepared or shipped.
Failed delivery
In case of an absent recipient, incorrect address, or failure to collect the package, any new shipping costs will be borne by the customer.
Damaged products or delivery issues
If you receive a damaged product or a visibly compromised package, we invite you to contact us within 48 hours of delivery by sending clear photos of the product, packaging, and shipping label.
You can write to us at: